Last updated: June 2026

 

1. Introduction

 

NE Electrical Limited respects your privacy and is committed to protecting your personal data.

 

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our services or otherwise communicate with us.

 

This policy also explains how we use cookies and similar technologies on our website.

 

2. Who We Are

 

NE Electrical Limited is a family-run electrical contractor providing domestic, commercial and renewable energy services, including electrical installations, inspection and testing, solar PV, battery storage and EV charge point installations.

 

Business name: NE Electrical Limited

 

Company number: 08946331

 

VAT number: 205350548

 

Registered office: 4 The Wickets, Bottesford, Nottingham, England, NG13 0HW

 

Website: www.ne-electrical.com

 

Telephone: 07944 756 886

 

Email: enquiries@ne-electrical.com

 

For the purposes of UK data protection law, NE Electrical Limited is the data controller for the personal information we collect and use.

 

3. Personal Information We Collect

 

We may collect and process personal information when you contact us, request a quote, book work, use our website, or communicate with us by phone, email, website form, social media, text message or other contact methods.

 

The personal information we may collect includes:

 

Your name

 

Your address and/or the address where work is to be carried out

 

Your telephone number

 

Your email address

 

Details of your enquiry or project

 

Property access information

 

Photos or videos of electrical installations, consumer units, meter positions, roofs, EV charge point locations or completed works

 

Information required for surveys, quotations, designs, installations, certification, warranties or compliance records

 

Information required for solar PV, battery storage, EV charge point, MCS, NAPIT, TrustMark, RECC, OZEV or DNO-related work where applicable

 

Invoice, payment and accounting information

 

Records of communications between you and us

 

Reviews, feedback or complaint information you provide

 

4. How We Collect Personal Information

 

We may collect personal information when you:

 

Submit an enquiry through our website contact form

 

Call, email, text or message us

 

Request a quotation or site survey

 

Book electrical or renewable energy services with us

 

Send us photographs, plans, documents or project information

 

Communicate with us through Facebook, LinkedIn, Google Business Profile or other platforms

 

Leave a review or provide feedback

 

Raise a complaint or ask us to deal with a service issue

 

5. How We Use Your Personal Information

 

We use personal information for the following purposes:

 

To respond to enquiries

 

To provide quotations and estimates

 

To arrange appointments, surveys and site visits

 

To assess your requirements and provide appropriate advice

 

To carry out electrical, solar PV, battery storage and EV charging work

 

To prepare designs, technical documents and installation records

 

To issue certificates, reports, warranties and completion documents

 

To manage MCS, NAPIT, TrustMark, RECC, OZEV, DNO or manufacturer-related requirements where applicable

 

To prepare invoices, manage payments and keep accounting records

 

To provide aftercare, maintenance, repairs and customer support

 

To handle complaints or disputes

 

To request feedback or reviews where appropriate

 

To comply with legal, regulatory, tax, accounting, insurance and certification obligations

 

To protect our business, customers, staff and legal rights

 

6. Lawful Basis for Processing Your Data

 

We only use your personal information where we have a lawful basis to do so under UK GDPR. Depending on the circumstances, we may rely on one or more of the following lawful bases:

 

Contract: where processing is necessary to provide a quote, take steps before entering into a contract, carry out agreed work, manage your booking, issue certificates or provide aftercare.

 

Legal obligation: where we need to keep records for tax, accounting, electrical safety, certification, insurance, regulatory or legal purposes.

 

Legitimate interests: where it is necessary for running our business, responding to enquiries, managing customer relationships, keeping service records, protecting our business and improving our services, provided your rights do not override those interests.

 

Consent: where we ask for your consent, for example for certain marketing, optional cookies, use of project photos for marketing, or other optional uses.

 

7. Sharing Your Personal Information

 

We do not sell your personal information. We may share information where necessary to provide our services, meet legal obligations, manage certifications or operate our business.

 

We may share relevant information with:

 

Employees, contractors or subcontractors working on your project

 

Accountants, bookkeepers, banks and payment providers

 

Website, email, hosting, IT, CRM, quoting or job management providers

 

NAPIT, MCS, TrustMark, RECC, OZEV or other relevant scheme bodies where applicable

 

DNOs, network operators, manufacturers or warranty providers where needed for renewable energy or EV works

 

Suppliers, scaffolders, roofers, builders or other trades involved in delivering your project

 

Insurance providers, legal advisers, debt recovery providers or professional advisers where required

 

Regulators, authorities or law enforcement bodies where legally required

 

Where third parties process personal data on our behalf, we expect them to handle it securely and only for the agreed purpose.

 

8. Photos, Videos and Project Records

 

We may take photos or videos of work areas, installations, electrical equipment, roofs, consumer units, EV charge points, solar PV systems, battery storage systems or completed works.

 

These may be used for job records, technical assessment, certification, warranty, insurance, quality control, compliance, aftercare or complaint handling.

 

We will not use identifiable customer photos, videos, names, addresses or personal details for marketing, social media, website case studies or advertising without appropriate permission.

 

9. How Long We Keep Your Data

 

We only keep personal information for as long as necessary for the purposes it was collected, including to provide services, meet legal obligations, maintain records, deal with warranties, handle complaints and protect our legal rights.

 

Typical retention periods may include:

 

Enquiry records: kept for a reasonable period to respond to your enquiry and follow up where appropriate.

 

Quotation records: kept for business, audit and customer service purposes.

 

Invoices and accounting records: kept as required for tax and accounting purposes.

 

Electrical certificates, inspection reports and installation records: kept for compliance, warranty and safety purposes.

 

MCS, solar PV, battery storage and EV charge point records: kept as required for certification, warranty, scheme and regulatory purposes.

 

Complaint records: kept for as long as necessary to manage and evidence the complaint outcome.

 

When information is no longer required, we will delete it, anonymise it or securely dispose of it where appropriate.

 

10. Security

 

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

 

This may include using password-protected systems, secure email and storage systems, limited access to business records and appropriate supplier controls.

 

11. International Transfers

 

Some service providers, such as website, email, cloud, analytics or software providers, may process data outside the UK.

 

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.

 

12. Your Data Protection Rights

 

Under UK data protection law, you may have the right to:

 

Ask for a copy of the personal information we hold about you

 

Ask us to correct inaccurate or incomplete information

 

Ask us to delete your personal information in certain circumstances

 

Ask us to restrict how we use your information in certain circumstances

 

Object to certain uses of your personal information

 

Withdraw consent where we rely on consent

 

Ask for your information to be transferred where the right to data portability applies

 

To exercise your rights, please contact us using the details below.

 

13. Contact Us About Privacy

 

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

 

NE Electrical Limited

 

Address: 4 The Wickets, Bottesford, Nottingham, England, NG13 0HW

 

Email: enquiries@ne-electrical.com

 

Telephone: 07944 756 886

 

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

 

Information Commissioner’s Office: https://ico.org.uk/

 

14. Cookie Policy

 

Cookies are small text files placed on your device when you visit a website.

 

They help websites work properly, improve performance, remember preferences and understand how visitors use the site.

 

15. Types of Cookies We May Use

 

Strictly Necessary Cookies

 

These cookies are required for the website to function properly. They may support features such as page navigation, security, form submissions and basic website operation.

 

These cookies cannot usually be switched off because the website may not work correctly without them.

 

Analytics Cookies

 

Analytics cookies help us understand how visitors use our website, which pages are visited and how the website performs.

 

Where analytics cookies are not strictly necessary, we will only use them where appropriate consent has been given.

 

Functionality Cookies

 

These cookies may remember choices you make, such as cookie preferences or form settings.

 

Marketing and Tracking Cookies

 

Marketing cookies may be used to understand the effectiveness of advertising or to show relevant adverts.

 

We will only use non-essential marketing or tracking cookies where appropriate consent has been given.

 

Third-Party Cookies

 

Some website features, such as embedded maps, videos, social media feeds, review widgets, spam protection tools or analytics services, may use cookies set by third parties such as Google, Meta, YouTube or other providers.

 

16. Managing Cookies

 

Where our website uses non-essential cookies, you will be given a choice to accept or reject them through the website cookie banner or cookie settings tool.

 

You can also manage cookies through your browser settings.

 

Most browsers allow you to block, delete or restrict cookies. Please note that blocking some cookies may affect how the website works.

 

17. Changes to This Policy

 

We may update this Privacy Policy and Cookie Policy from time to time.

 

Any updates will be published on this page with a revised “last updated” date.