Terms and Conditions

NE Electrical - Terms and Conditions

Last updated: June 2026

1. About NE Electrical Limited

These Terms and Conditions apply to services provided by NE Electrical Limited.

By accepting a quotation, booking work, instructing us to proceed or using our services, you agree to these Terms and Conditions.

Business name: NE Electrical Limited

Company number: 08946331

VAT number: 205350548

Registered office: 4 The Wickets, Bottesford, Nottingham, England, NG13 0HW

2. TrustMark, Scheme Provider, Registered Trades and Customer Charter

NE Electrical Limited is committed to delivering work in line with recognised industry standards, including the TrustMark Code of Conduct and Customer Charter where applicable.

TrustMark is the UK Government-endorsed quality scheme for work carried out in and around the home. It sets standards for customer protection, technical competence, trading practices and service delivery.

TrustMark registered business: NE Electrical Limited

TrustMark licence number: 146505

Scheme Provider: NAPIT

TrustMark registered trades: Electricians; Solar Panel Installers (PV) [MCS]

Customers can use the information in this section to verify our TrustMark registration, registered trades, Scheme Provider details and customer protection information.

3. Other Accreditations, Qualifications and Affiliations

NE Electrical Limited works in line with applicable industry standards, regulations and scheme requirements.

Depending on the type of work being carried out, this may include:

NAPIT

MCS Certified installation requirements for eligible renewable energy works

Renewable Energy Consumer Code (RECC) for applicable renewable energy consumer work

Office for Zero Emission Vehicles (OZEV) requirements for eligible EV charge point works

BPEC qualifications where applicable

City & Guilds electrical qualifications where applicable

ECS card scheme where applicable

IPAF training where access equipment is required

CHAS health and safety compliance where applicable

Electrical safety requirements, including applicable Building Regulations and Approved Document P where relevant

BS 7671 Requirements for Electrical Installations where applicable

Copies of relevant certificates, scheme details or qualification evidence may be provided on request where appropriate.

4. Business Insurance Details

NE Electrical Limited maintains business insurance appropriate to the services we provide.

Insurance provider / broker: NAPIT Insurance, a trading style of Partners& Limited

Insurer: Hiscox Underwriting Limited

Cover type: Professional Liability

Indemnity limit: £500,000

Cover period: 04/12/2025 to 03/12/2026

Insurance cover is subject to the full policy terms, conditions, limitations and exclusions.

Further evidence of insurance can be provided on request where appropriate.

5. Services Covered by These Terms

These Terms and Conditions apply to services provided by NE Electrical Limited, which may include:

Domestic electrical installations, repairs and maintenance

Commercial electrical installations, repairs and maintenance

Inspection and testing

Electrical Installation Condition Reports

Consumer unit upgrades

Rewires and partial rewires

Emergency lighting

Solar PV installation, maintenance, repair and upgrades

Battery storage installation and associated works

EV charge point installation and associated works

Fault finding, remedial works and general electrical services

6. Quotations and Estimates

Quotations are based on the information available at the time they are prepared.

Unless stated otherwise in writing, a quotation covers only the work, materials and services specifically listed.

Any additional work, changes to specification, unforeseen issues, access problems, remedial works, upgrades or customer-requested changes may result in additional charges.

Quotations are valid for the period stated on the quotation.

If no period is stated, we reserve the right to amend or withdraw a quotation before it is accepted.

7. Acceptance of Work

A contract is formed when you accept our quotation or otherwise instruct us to proceed with the work.

Acceptance may be given in writing, by email, by message, by payment of a deposit, or by any other method agreed between us.

By accepting a quotation, you confirm that you have authority to instruct the work at the property and that you agree to these Terms and Conditions.

8. Deposits, Stage Payments and Payment Terms

We may request a deposit, stage payment or payment for materials before work starts or during a project.

Payment requirements will be set out in the quotation, invoice or written agreement.

Unless agreed otherwise in writing, invoices are payable on receipt or by the due date shown on the invoice.

We reserve the right to pause work, withhold certificates, withhold completion documents or charge for additional administration where invoices remain unpaid, subject to applicable law.

All goods and materials supplied by us remain our property until paid for in full, although risk in those goods may pass to the customer once delivered or installed.

9. Customer Responsibilities

You are responsible for:

Providing accurate information about the property, installation and project requirements

Ensuring suitable access to the property and work areas

Ensuring parking, keys, permissions and access arrangements are available where needed

Clearing work areas before our arrival where reasonably required

Obtaining landlord, freeholder, managing agent, planning or other permissions where required

Ensuring the property structure, roof, loft, walls, ceilings, electrical installation and access routes are suitable unless we have agreed to assess them

Providing internet, Wi-Fi, mobile signal, app access or account access where required for smart devices, solar monitoring, battery systems or EV charge points

Not interfering with installed equipment, certificates, safety devices or electrical systems

Paying invoices by the agreed due date

10. Access, Delays and Third Parties

We will make reasonable efforts to carry out work within agreed timescales.

However, dates may be affected by weather, supplier delays, scaffold availability, DNO approvals, manufacturer availability, customer access, unforeseen site issues, illness, safety concerns or other events outside our reasonable control.

We are not responsible for delays caused by third parties, customer-provided information, access issues, permission delays, DNO/grid connection delays, manufacturer delays or circumstances outside our reasonable control.

11. Variations and Additional Work

Any change to the agreed scope of work may affect the price, timescale and materials required.

Additional work will be charged separately unless included in a revised written quotation or agreed variation.

Where urgent or safety-related issues are identified, we will explain the issue and seek your instructions before carrying out additional chargeable work, except where immediate action is reasonably required to make the installation safe.

12. Electrical Safety, Certification and Compliance

NE Electrical Limited aims to carry out electrical work in accordance with applicable regulations, standards and industry good practice, including BS 7671 Requirements for Electrical Installations where relevant.

Where required, appropriate certification or reports will be issued following completion of qualifying work.

Certificates and reports relate to the work inspected or carried out and may identify limitations, exclusions or observations.

We are not responsible for pre-existing faults, unsafe installations, hidden defects, inaccessible areas or work carried out by others unless we have specifically agreed to investigate or remedy them.

13. Solar PV, Battery Storage and EV Charge Point Work

Solar PV, battery storage and EV charge point installations may be subject to additional technical, regulatory, manufacturer, DNO, MCS, TrustMark, RECC, OZEV or warranty requirements.

Estimated system performance, savings, payback periods, generation figures, export values or running cost benefits are estimates only.

Actual results may vary depending on weather, shading, roof orientation, electricity usage, tariff changes, equipment performance, customer behaviour and other factors.

Customers are responsible for ensuring that any required property permissions, landlord approvals, planning permissions, leaseholder permissions or managing agent approvals are in place unless we have expressly agreed to manage these as part of the project.

14. Making Good, Decoration and Finishes

Unless specifically stated in the quotation, our work does not include plastering, decorating, tiling, flooring, boxing-in, carpentry, roofing repairs, landscaping or making good beyond the direct electrical or installation works.

Electrical work may require access holes, chasing, lifting floorboards, drilling, cable routing or other access works.

We will take reasonable care, but some disturbance to finishes may be unavoidable.

15. Waste and Old Materials

We will remove waste materials where this is included in the quotation or agreed as part of the work.

Hazardous, specialist or customer-owned waste may require separate arrangements.

16. Manufacturer Warranties and Workmanship

Manufacturer warranties apply to products and equipment in accordance with the manufacturer’s own terms and conditions.

Warranty periods, exclusions and claim processes vary by product.

Any workmanship warranty provided by NE Electrical Limited will be confirmed in writing.

Warranties do not cover misuse, accidental damage, lack of maintenance, interference by others, unauthorised alterations, third-party faults, manufacturer defects, supply issues or circumstances outside our control.

17. Cancellations and Consumer Rights

Where you are a consumer, you may have statutory cancellation rights depending on how and where the contract was agreed.

If cancellation rights apply, we will provide relevant information in accordance with consumer law.

If you ask us to start work during any cancellation period, you may be required to confirm this in writing.

If you later cancel after work has started, you may be required to pay for work carried out, materials ordered, services supplied and reasonable costs incurred up to the point of cancellation.

Nothing in these Terms and Conditions affects your statutory rights.

18. Limitation of Liability

We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses that are not foreseeable, business losses suffered by consumers, loss caused by inaccurate information provided by the customer, or loss caused by third parties or events outside our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of statutory rights that cannot be excluded.

19. Customer Feedback and Complaints Procedure

NE Electrical Limited is committed to providing a professional, reliable and fair service.

If you are unhappy with any aspect of our work or service, please contact us as soon as possible so that we can investigate and try to resolve the issue.

Complaints should be sent to:

Address: NE Electrical Limited, 4 The Wickets, Bottesford, Nottingham, England, NG13 0HW

When raising a complaint, please provide:

Your name and contact details

The property address where work was carried out

The date of the work or quotation

A clear description of the issue

Photos, documents or other evidence where relevant

The outcome you are seeking

We will acknowledge your complaint and aim to respond within a reasonable timeframe.

We may need to inspect the work, request further information, contact suppliers or review project records before providing a full response.

20. Alternative Dispute Resolution (ADR)

We ask customers to contact NE Electrical Limited first if they have a complaint.

We will do our best to resolve the matter directly, fairly and promptly.

NE Electrical Limited is a member of the Renewable Energy Consumer Code (RECC) for applicable renewable energy work.

RECC sets consumer protection standards for businesses selling or leasing renewable energy generation systems to domestic consumers.

If we are unable to resolve a complaint relating to eligible renewable energy or EV charge point work, you may be able to refer the matter to Green Homes Dispute Resolution, an independent dispute resolution service for domestic renewable energy and EV charge point disputes.

Customers should check the eligibility requirements and follow the relevant process before submitting a dispute.

21. TrustMark Complaints Support

Where work falls within the scope of our TrustMark registration, customers may also be able to access support through TrustMark or our Scheme Provider, subject to the relevant TrustMark process and eligibility requirements.

TrustMark complaints information: TrustMark Complaints Process

22. Website Use

The content on this website is provided for general information only.

While we aim to keep information accurate and up to date, it should not be treated as technical, legal, financial or professional advice for your specific circumstances.

We may update, change or remove website content at any time.

23. Intellectual Property

Unless otherwise stated, the content, text, branding, images, layout and materials on this website belong to NE Electrical Limited or are used with permission.

You must not copy, reproduce or reuse website content without our written permission, except where permitted by law.

24. Privacy and Cookies

Our use of personal information and cookies is explained in our Privacy Policy and Cookie Policy.

25. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply.

26. Contact Details

If you have any questions about these Terms and Conditions, please contact:

NE Electrical Limited

Address: 4 The Wickets, Bottesford, Nottingham, England, NG13 0HW

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